Customer Support Service Evaluation Survey Template

Customer support service evaluation survey.

Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please complete the questionnaire, then click on the "Submit Survey" button at the bottom of the page.
Do you consider the problem resolved?
Was your question or issue resolved the first time you contacted technical support?
What is your overall satisfaction with this particular phone support experience?
Did you attempt to use our online support website before making this call?
If yes, how satisfied overall were you with this online support experience?
How satisfied are you with our technical support in general?
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
In your most recent customer service experience, how did you contact the representative?

In person
By telephone
Through a dealer
There is sufficient information available on the support website to solve my problem.

Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Did our representative (Select all that apply):
Quickly identify the problem?
Appear very knowledgeable and competent?
Help you understand the causes and solution to your problem?
Handle problems with courtesy and professionalism?

About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
About how long did it take to get this problem resolved?
Immediate resolution
Less than one day
Between 1 and 3 days
Between 3 to 5 days
More than a week
The problem is still unresolved
How many times did you have to contact customer service before the problem was fixed?
Three times
More than three times
The problem is still not resolved
Overall, how satisfied are you with your customer service experience?
Very satisfied
Very dissatisfied
If you were not totally satisfied, what could have been done to serve you better?

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